Mission and Values
Last Updated: Tuesday, 05 March 2024Grassendale Medical Practice strives to provide good quality, patient-centred care in a friendly and professional manner within the framework of the NHS Primary Care Services. We will be respectful of our patients and provide considered care, placing the patients’ concerns at the centre of the services we provide.
Ensuring that we work with our patients as a team to treat and prevent disease whilst promoting health, taking into account evidence-based practice whilst maintaining a holistic approach. Promoting an ethos of best practice and learning, supporting continuous professional development for all Practice members. Adapting and adjusting to developments locally and nationally in terms of service provision and medical advancements, nurturing a forward-thinking environment.
Values – the importance of patient-centred care is to involve patients in their health choices, offering choice and involvement in decisions. To afford patients, and those acting on a patient’s behalf, support throughout their care and treatment. To be respectful to individual values, requirement for dignity & right to privacy. To address concerns and safeguarding issues promptly, appropriately and sensitively.
Teamwork – we value all staff as part of our team. We work towards creating a supportive environment for staff, patients & carers. We work within our Primary Care Network as necessary and appropriately to give good quality patient care within our network.
Maintaining standards and safety – to ensure that cleanliness & infection prevention and control measures are adhered to, and premises and equipment are safe & suitable for the task. Clinical staff meet daily to ensure good practice.
Openness & integrity – to ensure confidentiality and accurate record keeping. Engage in regular audit, evaluation and reflection upon our care & services we provide as a Practice and as individuals. To address concerns or complaints, should they arise, in a timely manner. Incident reporting and suggestions can be easily made by all staff.
Development and improvement – to maintain skills and knowledge by pursuing ongoing professional development. To see learning as a continuous process for all working within the NHS, to develop ourselves and our services working with our Primary Care Network colleagues, to promote local, collaborative working.
Reviewed March 2024