Grassendale Medical Practice Mission Statement

Last Updated: Thursday, 09 January 2025

Grassendale Medical Practice Mission Statement

Values –To provide high quality, patient-centred care which is evidence-based, whilst maintaining a holistic approach.  Working with our patients in a friendly and professional manner to treat and prevent disease whilst promoting health. To be respectful of individual values, dignity & right to privacy.

Teamwork – To create a supportive environment for staff, patients & carers through effective communication. To recognise the value of individual skills and knowledge, and that by working together we can achieve more. To empower staff, remaining responsive to ideas and resolving problems in a positive manner. Promoting collaborative working, within our Primary Care Network to enhance patient care.

Maintaining standards and safety – To ensure that cleanliness, infection prevention and control measures are adhered to, and the premises and equipment are safe & suitable for use. To facilitate regular staff training as well as daily clinical meetings to share ideas and ensure good practice. To utilise and update standard operating procedures for both clinical and non-clinical staff to maintain standards.

Openness & integrity – To ensure confidentiality and accurate record keeping. To engage in regular audit, evaluation, and reflection on our care & services, as a Practice, and as individuals. To ensure incident reporting and suggestions can be easily made by all staff, encouraging transparency and honesty. Concerns, complaints, and safeguarding issues are managed promptly, appropriately, and sensitively.

Development and improvement – To promote an ethos of best practice and continuous learning, supporting professional development for all practice members, to develop skills and nurture individual areas of interest so that all staff reach their full potential. To adapt to developments locally and nationally in terms of service provision and medical advancements, nurturing a forward-thinking environment.

 

Reviewed June 2024