Book or change an appointment

Last Updated: Thursday, 05 December 2024

Change to front desk opening in 2025

We want to inform you of a change to our practice's opening hours, effective from 1st January 2025. These changes have been discussed with, and agreed by, our Patient Participation Group. Our new opening hours will be as follows:

• Monday to Friday: Phone lines remain open 8.00am to 6.30pm, however, the front desk will open from 8.30am to 6.00pm. Patients with appointments booked before 08:30 can still check-in using the screen in reception.
• Saturday: We have external GP and Nurse clinics at the South Liverpool Treatment Centre, these are pre-booked earlier in the week.
• Sunday: Closed

The change to the front desk opening time is being made for several reasons:

• Patients seeking to book appointments are asked to give information about the nature of the problem so that the Care Navigators can direct them to the most appropriate service or clinician. Booking by telephone is private, and preserves confidentiality.
• Some patients cannot come to the surgery in person at 08:00am for reasons such as disability, work, childcare and others. Asking everyone to use the phone system is fair to all.
• The new telephone system has a ringback facility - by pressing 5 on your keypad you will be added to a list and all patients are called back in the order in which they joined the queue.
• By not having a Care Navigator on the front desk, they can help to answer incoming calls from 08:00am, meaning calls will be answered quicker, and patients called back sooner if they have opted for a ringback.
• Exemptions for patients who are deaf or otherwise unable to use a telephone will be in place

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01513176244, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

• Send an online consultation, Monday to Friday 8am to 6.30pm. We will respond by the next working day
• phone us on 01513176244, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.  It also helps the environment by reducing unnecessary travel. 

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App) 
• Cancel your appointment online here
• phone us on 01513176244 Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs