Prescriptions

The fastest, easiest and most convenient way to request your repeat prescriptions is online or through one of the many apps available. We strongly encourage you to use this service.
Find out how to register

Prescriptions take 2 working days to be processed

If you have forgotten to order in time and are going to run out, the on-call doctor may be asked to process a request urgently, and they deem that missing the medication might cause harm if a dose is missed they will process it that day. However, medications deemed non-vital in that way (for example creams, cholesterol tablets (statins) and items that could be bought over the counter) will be processed in the normal way.

Requesting medication

If you do not wish, or are unable to use an online method of ordering, or perhaps the medication is not on your regular repeat list, then you will need to submit a written request by one of the following methods:

We are unable to accept telephone requests for repeat medications. This is for patient safety - many drug names are difficult to pronounce, and there are often drugs with phonetically similar names, which have completely different uses.

If you require your prescriptions to be posted back to you please enclose a stamped, addressed envelope and allow extra time for the post.

Please note that drugs which have not been set up for repeat which were given for a single episode of illness or which need review cannot be supplied in this way. You will need to complete an Additional Medication form and you may be asked to make an appointment for review with a GP.

Since September 2017 pharmacies have not been permitted to order on your behalf. See this page for more information on Direct Patient Ordering.

Electronic Prescription Service

We have now gone live with Release 2 of the Electronic Prescription Service. Benefits include:
  • If you collect repeat prescriptions you will not have to visit your GP practice just to pick up your paper prescription. Instead, your GP will send the prescription electronically to the pharmacy you choose, saving you time
  • The prescription is an electronic message so there is no paper prescription to lose
  • You may not have to wait as long at the pharmacy as your repeat prescriptions can be made ready before you arrive
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop
  • If the prescription needs to be cancelled the GP can electronically cancel and issue a new prescription without you having to return to the practice – saving you extra trips
Electronic Prescription Service logo