Appointments

In an emergency (e.g. severe chest pain, sudden disabling breathlessness, symptoms of a stroke, collapse or severe injury) please telephone the emergency services on 999.

Appointment types

Click on the tabs below to learn more about our different types of appointment.

Online access to your GP with eConsult


We are excited to announce that have launched eConsult for our patients. This service will enable access to safe and efficient advice for health conditions as well as consulting with your GP from the convenience of your own home.

Consult our GPs online

Our new eConsult service lets you:

  • Request advice and treatment from our practice online
  • Get self-help advice for hundreds of common conditions
Get started

For people who wish to see their doctor to discuss a non-urgent matter, including a review of an existing problem, or follow-up with test results, we ask you to book a routine appointment. You can book online, by 'phone or in person. The wait for this appointment will depend on the demand.

If you need an appointment with one of our nurses, for example for review of your diabetes, COPD or a smear test, these can be booked in the same way.

Extended hours

We offer four hours of appointments outside the core opening hours of 08:00-18:30. These are pre-bookable, and a mixture of GP, nurse & HCA and face to face, telephone and eConsult appointments. Some are early (Mon, Tues & Fri, 07:30-08:00) and some are late (Wed & Thurs, 18:30-19:15). If you require an extended hours appointment to fit in with your work or childcare commitments, please enquire with a Care Navigator.

If you are unwell with a new problem that has recently arisen in the last few days or hours, or sudden deterioration of an existing condition, you may need to be seen urgently by a doctor. We keep back appointments every day for this eventuality, so if you need to see someone we will aim to fit you in. Inevitably, because of the unplanned nature of the illness, we cannot guarantee that you will be able to see your usual doctor.

All patients requesting a same day appointment will be given one subject to availability. If all of those appointments have been allocated, the patient will be called back for further information by the Duty GP. Urgent appointments are shorter than routine appointments, and the doctors and nurses will not have time to discuss other problems, issue repeat medication or provide medical certificates.

Please consider other patients when requesting a same day appointment. We ask you to reserve these for genuine urgent illnesses, rather than reviews of ongoing problems. Inappropriate use of these same-day appointments may mean that someone who is genuinely ill cannot be seen.

If you need advice directly from the doctor, but don't need examining, or think it can be dealt with more efficiently over the telephone (for example questions about your medication, or an extension to previously issued medical certificate for work) please ask the receptionist about a telephone appointment. Routine telephone appointments will will usually be within a few days of your request. If it is in relation to a recent consultation you've had, please mention which doctor it was with as, if they are available, they are best placed to discuss your query with you.

Requests for a same day telephone appointment for an urgent matter will be passed to the Duty GP.

Please ensure we have the correct telephone number for you.

From October 2018 patients in Liverpool can access routine GP appointments during evenings and weekends.

These additional GP appointments will be bookable through the city’s GP practices, and will offer patients greater flexibility and choice about when they can access primary care services. Appointments for the GP Extended Access Service will be made through your usual GP practice. If the practice can’t offer a suitable appointment we will offer to arrange a telephone conversation with a GP from the extended access service, who will offer advice over the phone, or arrange a face to face evening or weekend appointment if required. Face to face appointments will be available Monday to Friday between 4.00pm and 9.00pm; Saturdays between 9.00am and 4.00pm, and Sundays between 9.00am and 1.00pm.

Appointments will take place at a number of locations around the city, rather than at your usual GP surgery.

If you would rather see your own GP at this practice you will still be able to book an appointment in the way you do now, within our normal opening hours.

This GP Extended Access Service GP is being rolled out across the country as part of a national initiative from NHS England, and in Liverpool the service is being delivered by Urgent Care 24, Liverpool’s GP out-of-hours service.

In an emergency (e.g. severe chest pain, sudden disabling breathlessness, symptoms of a stroke, collapse or severe injury) please telephone the emergency services on 999.

Outside of the surgery opening times, if you need to see or speak to a doctor, but do not need an ambulance or the emergency department, and it cannot wait until the next working day when the practice is open, please telephone Urgent Care 24 on 111 to access the Out of Hours GP service. Remember, they do not have access to our medical records, so there is no point ringing them about an ongoing problem unless something new and unexpected has developed that can't wait until we are open.

People living in Liverpool can now access urgent medical advice online at: 111.nhs.uk . This new, free service provides health advice and signposting to urgent care services online, as a convenient digital alternative to using the NHS 111 telephone helpline. After asking you to enter your postcode and symptoms, it will give you tailored advice on how to manage them, and/or generate a call back from a healthcare professional, if required.

If you feel that it is safe to wait until the next working day, we always have appointments held back for urgent requests, but please ring as soon as possible in the morning (telephone lines open at 08:00), and tell the reception staff the nature of the problem so that they can ensure you are seen by the right clinician in an appropriate time-frame.

If you are unsure, speak to the Out of Hours GP service, who will advise you if they think it can wait, or if they think they should see you.

We are starting to roll-out video consultations with some of our GPs. We anticipate that these will be helpful for patients who find it difficult to get to the surgery due to mobility or transport reasons, or perhaps for people who work and want to avoid having to take an hour or more out of work for a ten minute appointment. Obviously, these appointments are not suitable if you have a problem which will require the doctor to physically examine you!

Please have a look at our dedicated video consultation page to ensure you that this type of consultation will be suitable for you.

The appointments system

  • Routine appointment requests will be offered the next available appointment. We are aware of the waiting times, and the practice is always considering ways of improving this.
  • Patients requesting an urgent, same day appointment will be allocated one if available by a Care Navigator. If all urgent appointments have been filled, patients will be called back by a doctor to assess their case. Emergency appointments are shorter than our routine appointments and therefore the doctor cannot discuss additional or long-term problems and a further, routine appointment should be booked for problems not related to that day's emergency.
  • If we are able to allocate an urgent appointment to you, it is expected that you will accept the time offered. We cannot usually accommodate requests to fit around school or work as we are fitting you in to be seen after our routine appointments. If you are so unwell that you must be seen by a doctor that day, then you are probably not well enough to be in school or work.
  • A new service to support patient access to GP services launched in October 2018. Extended Access to Primary Care is an NHS England initiative designed to benefit patients by providing more access to GP services – including evenings and weekends. Operated locally by UC24, the service will provide an initial telephone triage undertaken by a GP and, if required, a face to face appointment at several sites across the city. Face to face appointments will be undertaken by a GP or another suitably qualified health professional, depending on the patient’s needs. The service will create some extra capacity for the city, offering patients an alternative when an immediate appointment with their own GP isn’t available. Face to face appointments will be available Monday to Friday between 4.00pm and 9.00pm; Saturdays between 9.00am and 4.00pm, and Sundays between 9.00am and 1.00pm.